Anchorage Microfinance Bank Ltd ("we," "our," or "the Bank") respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, disclose, and safeguard your information when you interact with us through our website, mobile application, or physical locations in accordance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

Information We Collect

We collect personal and financial information from you when you open an account, apply for a loan, use our digital services, or contact us for support. This may include:

• Full name, address, email, phone number
• Date of birth, gender, next of kin
• Bank Verification Number (BVN), National ID or other KYC documents
• Employment and income details
• Transaction history and account activity
• Device and usage data from our mobile app or online platforms

How We Use Your Information

We use your information to:

• Open and manage your bank accounts
• Process loan applications and transactions
• Authenticate your identity (KYC and AML compliance)
• Communicate with you (e.g., service notifications, marketing)
• Improve our products and services
• Comply with legal and regulatory obligations

Sharing of Information

We may share your information with:

• Regulatory bodies such as the Central Bank of Nigeria (CBN), NDIC, and law enforcement agencies
• Third-party service providers (e.g., credit bureaus, payment processors, IT providers) strictly for service delivery
• Auditors, legal or financial consultants under confidentiality obligations

We will never sell your personal information to third parties.

Data Security

We implement robust technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These include encryption, secure servers, multi-factor authentication, and access controls.

Your Rights

Under the NDPR, you have the right to:

• Request access to the personal data we hold about you
• Correct or update your information
• Withdraw consent for processing (where applicable)
• Request deletion of your data in line with regulatory provisions
• Lodge a complaint with the Nigeria Data Protection Bureau (NDPB)

Cookies and Tracking

Our digital platforms may use cookies to enhance user experience, track performance, and collect analytics. You can modify your browser settings to manage cookies.

Retention of Data

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law and banking regulations.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated via our website or other appropriate channels. Continued use of our services after such updates constitutes acceptance.